QUOTE(bdmouse @ Mar 13 2006, 01:54 PM) [snapback]1555556[/snapback]
the ones who got their accounts closed are the lucky ones....I closed my account when they charged back and my account was at 0 a month ago and I thought that I was out of it but then two weeks ago I got an email from them and I went to the site and tried to login and the account is now active but suspended....I can't of course get any answer from them as to why they opened a closed account and suspended it.
Same boat here but with a twist...I requested my account be terminated February 20th. My account was shown as terminated when I tried to log in on February 22.
On February 24, I completed the required documents with my CC company to initiate a dispute. On March 10th, I received correspondence from my CC company that they had indeed processed the transaction, with the clause that it was pending investigation.
Then on March 16th, I received the dreaded message from SP:
This is to inform you that the transaction below has resulted in a Charge Back.
StormPay, Inc. has received notification from your credit card company of a
chargeback regarding a recent funding made to your StormPay account. This action is
in violation of the terms and conditions of the StormPay User's Agreement and has
resulted in the suspension of your StormPay account.
Funny thing about this, they don't say anything about the fee. It's like the transfer fee they charged just went poof into thin air.
So I tried to log into my account and, lo and behold, it now says suspended instead of terminated.
My lawyer has mailed them and their ISP documents regarding violation of US spam laws. When I terminated my account, that revoked their right to maintain my e-mail address, and the permission to contact me. By doing so, and not providing a link to remove myself in theri e-mail, they violated the law.
Still haven't heard back on this, but I will do whatever I can to cause them as much trouble as possible.
Good luck to all.
I decided to take it one step farther and send SP a ticket just now:
I requested my account be Terminated. Upon attempting to log in, I discovered this was the case as I was told upon entering my e-mail and password.
Now my account is showing as suspended.
When I requested my account be terminated, I revoked my permission for you to retain my information. As such, concent to communicate with me was terminated as well.
On March 16th, well after the date I requested termination of my account, I received an e-mail correspondence from you. This violates not only US spam law, first because you mailed to me after I had revoked consent, you did not include a link to allow for removal of my e-mail address.
In addition, you have retained my personal information on your system, even after my request to terminate my account. This is a violation of US privacy laws.
As a company, your standards of moral conduct leave a lot to be desired.
I do not ever expect to have my funds returned. You can blame the autosurf companies, but I blame you. Your lack of communication has only solidified this opinion, and your customer service is laughable.
Should the time ever come when you do feel obligated to return funds, or are so ordered by one of the many government agencies that are currently investigating your shady business practices, you can mail me a check.
Amarillo, Texas 79101
They are pigs.