I had the very same experience recently as the gentleman who wrote on this topic in the thread:

http://www.moneymakergroup.com/MoneyBookers-SCAM-t16829.html

There must me be something wrong with them.. I'm resigned to loose the $38 I have transferred to my account with them.

No response to my emails and the operators on their customer service phone are never available!


Maybe if I had read a thread similar to this i wouldn't have made the mistake to use their "service"

sorry, but I love them..

Use them for a few years now and never had any complaints.

Well u're a lucky guy or maybe I arrived at MB at a bad moment.. they really suck now.. My account is locked out for 3 days now.. and I'm in a dispute over an ebay item because of them! Not a single response to all my e-mails! (not even a bot acknowledge!)

I love MB too. Especially their wire option

Sorry to hear your bad experience. Kindly note :
http://www.moneymakergroup.com/index.php?s...ndpost&p=453484

JUDGE FOR YOURSELF ALL THOSE TESTIMONIALS OF BAD EXPERIENCE WITH MB. WONDER IF THOSE WHO REPORT NOT HAVING PROBLEMS WITH THEM AREN'T ACTUALLY PART OF MB OF HAVE STOCKS INVESTED WITH THEM!

Archives...

Blog - moneybookers update
moneybookers update
After a month and a half, I was able to proceed with my withdrawal request at moneybookers.com. I'm crossing my fingers hoping the withdrawal will complete without trouble. I'm however posting this update now as other people having trouble with them have been finding my previous entry.

It was quite a pain to deal with their staff who expect you to send personal documents (scans of your passport, photo ID, credit card, bank statement,...) by email. The process took so long because they were incredibly slow at replying, sometimes waiting over a week and me having to resend my email several times before I received an answer.

So here's a sum up of the slow and painful process... This is long and boring so be warned. All quotes are my own.

Feb. 4
I sign up for an account and add my bank account, both of these actions are confirmed automatically by email. I then receive money for the first time.

Feb. 6
I attempt to withdraw the received amount to my bank account. Since it is the first time, their web site asks me to verify my identity by choosing between having the bank transfer fee charged to my credit card and have it refunded to my bank account or ???. I'm a bit relucant to give them my credit card details since I'm not intending on sending any money. I proceed, the credit card appears in my profile but I get no confirmation email and the withdrawal doesn't appear in my history. Other attempts to withdraw result in the same message asking for my credit card details.

I email sevice(at)moneybookers(dot)com for the first time.

"I requested a withdrawal to my bank account but my moneybookers balance remains the same and the withdrawal isn't listed in my history. I didn't receive any confirmation email either. Do I need to request the withdrawal again or is it being processed?"
Feb. 7-15
Not yet receiving any reply, I send a total of three more emails.

"I emailed a few days ago about a withdrawal request placed last weekend which has yet to be completed or to appear in my account. [...]"
"I'm impatiently waiting for an answer regarding the two emails I have sent previously. I'm hoping to make regular use of moneybookers if this withdrawal gets completed without trouble."
"Hello?? I want to get this withdrawal done. I've been trying to get through for almost 2 weeks. What's this kind of customer service?"
Feb. 15
I send an email to info(at)moneybookers(dot)com, an address not listed on their Web site but which appears on their whois.

"I have sent several emails over the last two weeks to service(at)moneybookers(dot)com regarding some withdrawal problem, but have yet to receive any reply. Could you please put me in touch with someone who can help?"
Feb. 17-18 (it's been two weeks!)
I send more emails, trying helplessly to get them to reply.

"If I don't get a reply within 24 hours, I will tell publicly about this trouble and lack of customer support and may contact press."
Feb. 19
I blog about it.

Feb. 20
I realize that there may be a very slim chance that they aren't getting any of my emails or vice-versa. I decide to try contacting them from another email address located on another server.

"I did however receive email confirmations from moneybookers.com (registration, payment receipts...) so I don't think you should have any problem reaching me."
Feb. 21
I contact their parent company, Gatcombe Park Ventures Limited, mentioned on their "about us" page.

"If you can put me through to someone at moneybookers, such as managing director Benjamin Kullmann or anyone else able to help with my query, I would truly appreciate."
Feb. 22
I finally receive a reply! I'm told that they didn't receive any withdrawal request and that I first need to authorize my account. They offer me several ways to authorize my account, including the easy-sounding one that involves paying the bank transfer fee with my credit card, which is still my preferred choice.

Later I receive a phone call, and I'm told that in order to use the credit card to authorize my account I'd first have to send them copies of it by fax or email (yeah, right!). Another option is to validate my bank account by sending them personal documents (passport or photo ID, and a utility bill or bank statement), again by fax or email. After much hesitation (I don't have a fax, and I don't want to send such documents by email), I tell them that I'll think of something and get back in touch.
I realized that their staff seems quite Internet-security-challenged, trying to convince me that email is safe.

Feb. 23
I scan the required documents and put them on a secure server (HTTPS). I email them the URL and login hints to download the files.

Feb. 28
Not having yet heard back from them, I email them again. I soon receive an answer telling me that they can't login to a site to obtain details about their customers and ask me to use fax or email.
I reply quickly and ask:

"Can I send a password-protected ZIP file containing the documents? If so, please let me know the desired password and I will then email them right away."
March 2
No feedback. I resend my February 28 email...

March 6 (it's been over a month!)
Still no reply, wanting things to move on I email a password-protected ZIP file that contains the requested scans and tell them that the password is my postal code they have on file.

March 9
While away on vacation, I am sent an email telling me that I haven't requested a withdrawal and to follow the instructions on the site (similar as on Feb 22, back 2 weeks earlier). Grrrr!

March 12
Back from vacation, I read the March 9 email and reply.

"I'm still waiting for you to validate my account with the personal information that you requested and I emailed to you. I can't make a withdrawal until you validate my account so that I don't get the 'Identity verification required!' page anymore! Right?"
March 13
I receive an email telling me to send them the personal documents needed to verify my account.
I reply saying that I already sent them on March 6. I attach the ZIP file for a second time.

March 15
No reply. I resend my March 13 email.
12 hours later my account is authorized, I proceed with my withdrawal, and as a bonus my account limit is increased by 10000 EUR.
I'm now waiting for the withdrawal to be completed (international transfer, normally takes up to about a week).

My conclusion

Although they're terribly misorganized, moneybookers.com doesn't appear to be a rip-off or such. The people who designed the system are ignorant about online security, asking to send even credit card details by email, and consequently their staff also is. My overall feeling is that the service is not quite professional and very far from being a PayPal. Their advantage (probably their only one) is that they accept users from many countries PayPal doesn't, which is what forced me to use their service this time. If there's nothing preventing you from using PayPal instead, don't even hesitate.

After my withdrawal completes, I'll probably continue to use their service to receive money occasionally, only from people who can't use PayPal. From now on I'm not expecting to have to deal with their slow staff since my account is authorized. However I'll never use their service to send money.

Update (2005/3/19 12:56): Seems like I spoke too soon, this morning I received an urgent letter from my bank with "moneybookers" written all over it, asking me to call them about an urgent matter. What they did I don't know yet, I'll find out on Tuesday when banks are open (Monday is a national holiday). Sure thing is this doesn't happen with PayPal.

Posted on March 19, 2005 at 01:47


--------------------------------------------------------------------------------

Trackback
Trackback URL for this entry: http://www.chipple.net/cgi-bin/mt/mt-tbz.cgi/406


--------------------------------------------------------------------------------

Comments RSS
they sent you a LETTER so that you CALL them? and it is URGENT ?

Next time I have an accident I write to the hospital to call me back to discuss sending an ambulance ...

curious how this story ends ... hope they do not use all the data you sent them to GET to your money.

Posted by Peter on March 20, 2005 at 00:37


--------------------------------------------------------------------------------

Hahaha! Yeah I found that weird. Maybe it's some silly strategy to be sure to speak to the right person. But if it's urgent they should have called me instead of sending me a letter that arrives on a Saturday...

Actually the letter included something that said that they tried to deposit an emount in Euro in my account, I don't know if that's the problem though. However, my moneybookers account is in Japanese yen, and I'm asking to transfer to a Japanese bank, so I think the amount I asked to transfer is going to take two whole currency exchange fees (yen->euro->yen).

I feel like I'm not done with them yet.

Posted by Patrick on March 20, 2005 at 09:19


--------------------------------------------------------------------------------

I've been trying to set up an account with Moneybookers recently (because Paypal doesn't accept South African residents for some unknown reason).

I faxed them copies of credit card, ID and bank statement in order to be able to make credit card payments. Their web site says it takes 48 hours to process this, but 6 days later they've still not verified me, and not replied to my email sent 2 days ago.

Like others here, I assume it's not fraud as Moneybookers have around a few years & are used by many companies. But at best they're completely disorganised and incompetent - Not the kind of qualities you want in a bank / payment-gateway.

I'll watch this thread with interest.

Daniel, South Africa

Posted by Daniel on March 31, 2005 at 19:40


--------------------------------------------------------------------------------

Let’s stop being passive people. Instead we should be extremely pis_ed off at the ignorance of these losers. I have a technician in South Africa who after working for me for 2 weeks, it came time to pay him. Our agreement was for him to be paid after successful completion of some remote Linux administration for our web hosting company’s network upgrade. (BTW he completed it and surpassed our expectations and expected level of service) When he started he told me I would have to pay him via moneybookers.com and that it was absolutely the only method of payment allowed. He also said that it would take no more than 48 hours to have the account set up and ready to pay him, so we saw no level of urgency in setting it up until he was almost complete with the work. About 4 days before he completed the project, we started the process of setting up the account. We did everything that was requested for adding a credit card,,,,and still 2 weeks later and 13 e-mails I have sent later, we still have not yet received one single reply, and are still not verified. This technician is mad to the point we might loose him and that really sucks because he did such a good job for us that we wanted to use him regularly. Now moneybookers.com is causing us to have problems with our business relations and they really don’t seam to care. Still no verification on our account, still no reply to numerous emails begging them to explain and expedite communications. I’m so disgusted right now I could puke all over my laptop. What a freaking bunch of losers. How can they even be in business offering this level of shoty support. They suck, steer clear, I wouldn’t recommend them to my worst enemy. Please DO NOT EVER UNDER ANY CIRCUMSTANCES GIVE THESE A__HOLES YOUR FINANCIAL INFORMATION unless you like 2 weeks worth of sleepless nights worrying about your credit card info.
The worst thing is, we can’t cancel the card unless we are absolutely sure it’s been jeopardized because we have so many vendors and other things it’s tied into, it would take us months to change them all.

MONEYBOOKERS.COM SUCKS and stop affording them latitude guys, please!!! Did I mention how p_ssed off I am?


Posted by Dan on June 5, 2005 at 15:17


--------------------------------------------------------------------------------

still nothing from these screwballs, what is going on in this world, these *******s all my info,,,,and nothing I can do about it.

Posted by Dan on June 8, 2005 at 15:27


--------------------------------------------------------------------------------

In my case, it seemed to help to resend my emails everyday until I got a reply. It still did take about a week every time though.

I intend to write all details of how my case ended (just a week or two ago), but to sum things up nothing got done, and I ended up sending back the money to the sender's account cause there was apparently nothing I could do to get the money transferred to me.

After the failed transfer to my Japanese bank account, the money reappeared in my Moneybookers account, and then I inquired for months about another way to get my money (I also have a bank account in Canada but I was told that the result would be the same), and nothing could apparently be done.

I'm now going to have to contact them again to get my account closed and I'm not looking forward to facing their stupidity once again.

Posted by Patrick on June 8, 2005 at 15:48


--------------------------------------------------------------------------------

I am registered user of moneybooker.com since 25/6/2005.
I have a problem withdrawing my money.
On Jul 25, 2005 I got an amount on my account
Since Jul 25, 2005 till Aug. 5 2005 I had tried to get all amount to my bank account, but the moneybooker.com did not allow to do this requiring, for verification purposes, to withdraw a small amount first and pay a fee.
Following this role, I paid $2.21 fee and transferred $15 to my bank account.


After that I have tried to withdraw the rest of the account. At this time moneyboocer asked me AGAIN to pay fee $2.23. Also, have got the “Error on the page”.

On Aug 12 2005 I sent e-mail and called to 44 207 419 5726 and was promised that Mr. Collin will call me back, but did not get any response.
On Aug 14 I got e-mail response, which show that CSR did not understand the problem

Want to express my deep dissatisfaction of functionality and service, which is provided by Moneybooker.com site and ask you to return me my money back ASAP.


Posted by Alec Zartaisky on August 14, 2005 at 21:58


--------------------------------------------------------------------------------

All I can say to people that haven't used moneybookers don't. They say they do not give out third party information. I signed up on my boyfriends computer and they must record the ip. How else would they be able to send me an e-mail with his name and address and ask what are relaionship is. If I would have signed up from a public computer I would have obtained names and addresses of people I didn't know.
USER BEWARE!!!

Posted by Michelle on August 29, 2005 at 00:24


--------------------------------------------------------------------------------

Moneybooker's customer service is slow and their website is stark. Scam artists are taking advantage of this situation in order to commit fraud. In my case, I had arranged a purchase with a seller who sent me a detailed fake moneybookers invoice via email requesting that I western union money to a 'moneybookers agent'-yeah right-go find another sucker!

While I believe moneybookers had nothing to do with the scam, it is their lack of infrastructure that makes such a scam possible. If buyers could view details of a transaction from the webpage and if customer service would respond in less than a week or two, these scams could be minimized. Maybe when moneybookers matures they will offer better protection, but until such time I would reccomend sticking with the giants (paypal or escrow.com.) Moneybookers seems only minimally interested that people are masquerading as fake moneybookers agents and sending out fake moneybookers invoices.

England is overwhelmed by these types of scams and has no incentive to expend the resources necessary to stop this activity-especially when you consider that these scams bring billions into England. When international consumers choose not to buy and sell in England because of excessive fraud the impact of these scams will be a net loss for England and than the U.K. authorities might have some motivation to act....Econ 101.

Posted by satsu on September 12, 2005 at 22:20


--------------------------------------------------------------------------------

Hey,

i tried to get online with Titan POker, Look out they are connected with Money brookers the whole thing is a scam, stir clear of it. Can anyone tell me how or who to report them to????

Posted by mike on October 30, 2005 at 11:25


--------------------------------------------------------------------------------

Moneybooker's scam - They are affiliated with Titan Poker an online Gambling game site, that milk many people out of their money. First with a slanted system of owning both the money delivery system and they control the way it is sent to them (titan) and Vice Vrs, They keep all the money and make it hard for anyone to collect or get any money sent their way back to them, Beware of these companies they are crooks and the FSA will not touch them......................

Posted by Mike on November 6, 2005 at 17:47


--------------------------------------------------------------------------------

I had never heard of moneybrokers until a payment for £2.03 appeared on my credit card. Since then a string of low value fraudulant transactions have begun to go throught my account. My credit card company rang me as they had detected fraud and are charging back ALL these transactions for me. Makes you wonder if moneybrokers is flagged up as fraud on proper banks systems. In my eyes somehow somebody has been able to start using my card number from moneybrokers. Reading a fewq of these posts I would say that their secutity and systems are very shakey!

Posted by Matt Costello on November 19, 2005 at 19:22


--------------------------------------------------------------------------------

Well thanks for your detailed blog regarding your experience with moneybookers. I was wondering if it would be safe to do business with them, so I found your blog. I am definitely avoiding them now. I'm sorry to hear what you had to go through because of their incompetence.

Posted by notim on December 28, 2005 at 05:22


--------------------------------------------------------------------------------

I have to say that despite all the bad things I have read, I managed to set up an account with moneybbokers just a week ago and have had no problems including having my bank account verified within two days and 1500dollars placed in it within 3 days after. Funny, just sent them an emai this morning and got a reply within an hour with a nice note attached actually. Have also payed for many things on ebay and skype with no problems at all. Good experience for me

Posted by ken on February 10, 2006 at 02:50


--------------------------------------------------------------------------------

Sent them an e-mail an hour ago with regards to setting up an acount as a South African. Lets put them to the test and see how it goes. I was comforted by the fact that they are FSA approved.

Posted by Donavan on February 19, 2006 at 09:27


--------------------------------------------------------------------------------

Post a comment
Name:


Email Address:
(Required but not displayed)


URL:


Remember my info

Comments:
(English/Français/日本語 OK! No HTML.)






--------------------------------------------------------------------------------

« MeroMero #4 | Back to main page | Don't be a cluck, disco duck »

© 2003-2006, chi­pple­.n­et

Why not use Paypal for Ebay? I and everyone else i've done business with in Ebay use Paypal, never had any problems with them.

I haven't got any problems with MoneyBookers ...allready maded over 100+ transactions MB-Credit Card!

that realy is wierd , i never had problems with mb , but still i love e-gold

ermm...

Well, Lets vote:

MB is reliaable service or not?

Options:

1.yes/why?
2.No/why?
3.No idea



My vote: No Idea

No.
Why?

Slow response time, poor support & automated messages.
Verification hassle
And as a result Payment Receiving difficulties.

I have following solution for handling problems with mb , if you are waiting to long just call them. I did it three times and everytime it had worked.

Couldn't agree more. It's just a phonecall away.

Moneybookers.com Definitely A Scam

Yes, I think so. It closed my account. I lost 11 euro. I hate it.

i love them.. ,too-------------

I find Moneybookers one of the most serious Payment Processor.
They block accounts if somebody does something wrong, breaking their rule. Yes I know, they have strict ones, but it's their way to deal with their business..
Obviously, I am saying that cause I've never had problem with them.. If I have, I'll be surely by your side, reggiepr!!

MoneyBookers is not scam. In fact, it's one of the best payment processors.

Moneybookers is as serious as e-gold.

I like moneybookers.

Is money bookers a good option for india
I am from india , how to get money out from moneybookers to my hand

so easy... get a gCard.

Anybody know if MB is a registered company and has issued any audit reports to public?

Registered in England and Wales under Company No 4260907. Registered office: C3 Cairngorm House, Meridian Gate, 203 Marsh Wall, London E14 9YT.

I think have no problem with moneybooker
Anyone want to trade your e-bullion here with my moneybooker or with my e-gold ?
Just Pm me OK

i have no prob. so far with MB
maybe later
i hope not

Moneybookers is a good company but they dont have a very good support especialy when it comes to answer to emails . I have sent them several times mails and they don't answered ....yet I have used the service and transfered money succesfully .

I love moneybookers too!
a year ago my account were hacked and I lost 160€. I told this to the moneybookers support and 2 weeks later I got my money back. big thanks moneybookers.
I have made over 50 transactions from and to moneybookers and never had a problem. there is an easy wire transfer option for germans like me.

definitly no scam!

They're ok. Only slow in service at times esp. enets, when I thought funding would be instant which is not (2-4hrs). Withdrawal should be faster processed as well.

If they can improved on their speed, marvellous.

Stay away from MB, they have frozen my MB account for more than 1 month, no reply for e-mails, I lost 1,200$ here.

..................

i also dun hav any problem with moneybookers... i able to withdraw out without any problem...

Why they freezed your account?

What is the reason for MB to freezed our account?
I need to know more regarding this...

They freeze accounts for being associated with paid to read/paid to surf... the worst thing is they keep your money.

"They freeze accounts for being associated with paid to read/paid to surf... the worst thing is they keep your money."

not only for PTR and surfs...hyips,PTC,mlm and other things which are connected with Get paid to industry .

Moneybookers is the best, just read the rules and user license agrrement and make sure not to brake the rules, i use moneybookers to withdraw money to my bank account here in dominican replubic and i always get my money.

Huh? MoneyBookers stops working with MLM too? Even those selling real products?

I remember they changed their TOS and stopped working with Autosurf and Traffic Exchange programs.
But didn't know they stopped working with MLM that are selling real products!

Any1 mind to clarify this?

Tks folks

Paypal has always refused to work with MLM.

let google do the talkeing part
http://www.google.com/trends?q=moneybooker...ll&date=all

i hate'em
lot of problems
a very very poor customer service
and they locked my acc even b4 i start using it

I can't spend MB now

why what happened?

yeah i second that, if you play with the rules you wont have any problems with MB...a great payment processor IMO

MB is good IMO.
I have no problems withdrawing from them.
Depositing is a breeze with their eNets payment integration for my country.

Yes it's my personal favourite

Moneybookers is really scam. They locked my account without any reason.
Then I contacted and submited the requested document.
The day after that, I logged into my account and see a message "You account has been closed !...."
I call and contact them but recieve no reply that satisfies me.
They trap my money ! Such a scam company.
I never use it again !

Moneybookers is verry protective and willl lock acounts if you break any TOS. E Currency sites are under alot of pressure and are forced to close any acount that
1)Suplies invalid information (etc:Phone, address, etc...)
2)Money Laundering
3)Suspicious activities
4)Un claimed money(Most likely why you were banned if you didn't file a W-4)

Or any other laws