Per a message on the portal today, this is a no-no. LB is aware of the low task levels and this is just one of those times when raters have to grin and bear it. Imagine their inboxes filling up with pointless 'Where are the tasks?" emails when they obviously have much more pressing technical issues to address.

Mass panic emails are probably part of the reason why they have such a hard time addressing the important questions (sorting 1 meaningful technical question from hundreds of 'where's the work' emails.) Everyone needs to put on their Patience Hats and keep fingers crossed. We are not supposed to be penalized for not meeting minimum hours when there is low task availability.

All I've seen in my queue for the last 2 weeks are Type 5s. Got into them today & I'm hoping there are enough of them to keep the hours flowing. Good luck to all. Don't worry, it will get better! Luckily the down times don't seem to last that long, a couple weeks at most. Soon enough we'll all have surplus in our queues again!

Edit: Spoke too soon... tried to acquire task, and I get redirected to the index. It's a vicious cycle. C'est la vie, I manged to get 7 done earlier, guess I'll go play outside in the sunshine since work isn't happening now.

I afraid you may have misunderstood the message on the portal. There is a separate reporting area for actual technical issues, and that is what they are saying is a no-no. A lack of tasks isn't a technical problem and should not be reported as such. At least they are acknowledging that there is a low task count at the moment. Years ago when there was a dry spell (a brief one) they sent an email out letting us know when to expect the volume to be picking up. That's all I was wondering - if anyone has asked LB about the shortage of tasks and if they have any idea when we can expect an increase. Again, this is not to be confused with a technical issue.

Ermm...maybe re-read the announcement. I disagree with your interpretation.

The title of the announcement, opening line, and closing all give respect to the issue of task availability and not the means by which many have thusfar reported low task availability. The technical issues reporting system was a brief one-time mention in the announcement and seems insignificant to the overall message. "...In the technical issue area," as they've written it, could just as easily be replaced with "via email" or even deleted entirely and the whole entire message makes sense.

If their issue were with an improper use of the technical issues reporting system and not with the issue of reporting low task availability, itself, then I'd say their alternate resolution would be along the lines of "email this address" or "use THIS reporting system." Instead, they merely dismiss the issue altogether and ask that we revisit at a later time. Again, this really speaks exclusively to the issue of low task availability.

So they put up a message saying that they know there is a lack of tasks and please don't report this in the Technical Issues area, and you are saying this is insignificant? To me, it sounds as if many people are in fact reporting the lack of tasks as a "technical problem" and they are requesting that it stops.

What they're saying is: don't report it at all. "Technical Issues area" is, yes, insignificant.

Hhmm, guess we just have our own interpretation of the message. There is a specific area for reporting technical issues - it's not done by sending an email. The person who first replied to me mention that maybe LB is getting overloaded in their inbox. All I'm saying is the technical issues area is different than sending an email (maybe you weren't aware of that) and in my opinion, that is what they are asking people NOT to do.

Technical issues not pertinent to individual tasks can be reported to an email address specified in the contacts pane of your portal. So, yes, it's done by email. (It is also done via reporting system.)

QUOTE (Shoopack @ Jun 24 2011, 11:51 AM) *
where is the point that in task 4 now i must at least 10% things look at on special page, as on main page is blank? do you all have this as some new thing?

I'm sorry, but I can't figure out what you're asking...


Im sorry that is task 3, instead of 7x7 full quadrant of tasks, i see only 50% of them, other i must open in a separate window... so time to make it is now far far longer.

Ahh...I've actually never had a Type 3 task before :/

I’m stuck on the new evaluation platform with the message “No tasks are available for acquisition” It is not jumping to the standard homepage as it used to do before.

Edit: False Alarm. It's already working.

I believe it's another way of saying NRT

After a decent day on Monday, tasks have been hit and miss yesterday and today....mostly miss. Wish this dry spell would turn into a downpour!

YAY for you!

NRT most of yesterday and this morning. Hope get some in the afternoon.

For Task 4, there was a XXX on the task page before. Now I have to open the link to look at the XXX. This increases the time I spend. Did any of you experience this?

I have - a couple of days ago. They were the only tasks available, so I just did them as is. I reported the issue as well. They didn't last long for me anyway.

Now I'm just getting type 5's that are taking almost 2x as long as they should. Ugh.

Tasks began to thin out last night and got in 18 minutes this A.M. before NRT. Anyone else in US having this happen or is it just my region? Thought our dry spell was over. Happy 4th of July to US raters!

Worked yesterday afternoon, and I have work this morning. Hopefully by now you do too.

Got 2 hrs in this morning, now NRT. It's ok - heading outside for a 4th of July picnic with the neighbors! Hopefully the queue will be full tomorrow.

I was hoping to get a couple of hours in this AM also but now it's Noon and still NRT. I guess it's a sign to step away from the computer and get out there and enjoy the Holiday!

Will just keep my fingers crossed that tomorrow will be a more productive day.

NRT so far today......

I got up at 3:30 A.M. hoping to find work waiting and there was.
But by 5:30 NRT.

Nothing since.......

Not liking this but trying to catch up on all those household "to do" items I've been ignoring.

NRT here too, ( AU ) for quite some time now, only few min. every day

Did manage to get 5 hours yesterday but it took from 3:30 A.M. until 10:30 P.M.

This A.M. NRT again. LB has site maintenance scheduled this morning, perhaps to fill the queue. Fingers crossed for us all!

See, that's how I am very often. One of the things I hate about this job seems to be that I can sit in front of the computer and "work" for 7 or 8 hours yet come up with only 3 hours of actual work...

Anyway, I hope we find some more tasks in the queue after today's maintenance.

Since there has been NRT for the past two weeks, does anyone know if we'll be paid by the 10th? Usually if less than 30 hours are completed we are not paid until the 30th.

Time Approved!

Me too!

After about an hour of steady work this A.M. back to NRT. What the heck!?? Grrrrrrrr..............

If you got in the 30 hours, then I would say yes you would get paid on the 10th. If you don't get 30 hours, I think you would have to wait. Check your invoice section. I had one generated today, so I am assuming the early payment is in effect.

TS approved & tasks!! ..but why people don't leave you alone when they know you are working is beyond me (little rant there, sorry.)

I passed my exam on Wednesday, can't wait to get started now!

I have had an email asking me to complete banking details which I have done but I still haven't had an email with Portal log in details. Has this happened to anyone else? I have emailed Lionbridge so hoping to get an email back soon from them.

Hi Everyone, I just started LB about 3 weeks ago. I have a question...if my invoice has already been generated, does that mean I'm getting paid on the 10th?

If you have 30+ hours in, you get paid on or around the 10th. Less than 30 hours, you have to wait until the end of the month. It doesn't matter what the invoice date is, they seem to stick to the 30+ hours on the 10th / less than 30 hours on the 30th/31st formula. I am speaking about payment terms for the U.S., this may be different for other locales.

Also, if this is the first payment cycle you are in, you may have to wait 45+ days for your first payment. When I started in December 2009, my first payment didn't get to me until February. I know they have gotten better about this, meaning the first cycle time has shortened from 60 to 45 days or so, but it's worth checking the payment section of the portal to see what I mean.

Hope this helps!

Its been a while I havent accessed timesheet.. Dont know why it cant be accessed now..
Is it on maintenence ?

I do remember seeing a notice, I didn't think it was scheduled for this odd hour though. I just tried too, it'll probably be back up in the AM.

Last night, I tried accessing the Time Sheet, and all I got was a blank white page. Trying again this morning, and the login page loads, but an authentication login box pops up, and it is not accepting either my Time Sheet login/password, nor my LB portal login info.

Anyone else having trouble accessing Time Sheet right now?

There is a message on the portal informing us of the scheduled downtime of the timesheet throughout the weekend. Scheduled to be back up on Sunday evening.

From time to time, we need to check the portal for update. There is a notice for the offline of timesheet.

Another piece of news there is for "black belt". It is not imperative but would get bonus and less NRT once you pass the test. Read details at the portal.

Is this a new certification, or the same one they were offering a couple of months ago?

Has anybody completed the certification? I'm just going through the GL, will take some time, quite long

The one we got a while ago? I think most of us here completed it. The "new" message appears to be for the same certification.

I applied to Lionbridge two weeks ago, you wouldn't possibly know the turn around time on hearing from them? Thank you for any help!

I would expect a reply within 2 weeks, but if you don't hear from the for another week or so, just send them an email.
Good Luck!

Thank you. The funny thing was, this morning I heard from them because a part of my application was empty. The only thing I could find missing was the temporary address that I don't have. So, I emailed them about that. My fingers are crossed, thank you!

That's what I thought when I saw the new message, that it was the same certification for those who didn't complete it the first time, or maybe for new raters that have come on board since then. I did the certification in May. If anyone who has done the first cert. a few months ago gets another cert process, can you post and let us know? I am just curious if this is a new one or the same one, would love confirmation for sure.

Looks like everybody has loaded task, havent read nrt post since several days ago..
I m still have nrt ..is it holiday there in UK - LB HQ ?
-------
Has anyone tried website watcher...it seems much better than alert box..

still NRT here. I regularly check so no need for alert.
For the certification, there's only the GL which is provided, no test yet though. I wonder when they will send it...

did not work the weekend so not sure about the NRT Sat. and Sun. but today the task availability was much better. NRT popped up its ugly head from time to time but not for hours at a time (sigh of relief). Hopefully it will continue and we all will have the work we need no matter where we rate from.

No have never tried website watcher

NRT for me for about 3 weeks now, getting pretty frustrated. I only completed about 2 hours for this month.

If it makes you feel better, they turned me down for the job because of my state. Second job I've lost because of NY tax laws!

so not all US region is recruited by LB ?

You can always apply in BH - which i heard better in handling their employee