I sent support ticket but no one is answering.

Please be patient. You send your dispute ticket at 7h50 this morning. When you created the ticket, you also checked off YES to the question "I understand it can take up to 3 weeks to complete the investigation".

Please review our Buyer Dispute process as outlined in our User Agreement:

BUYER COMPLAINT PROCESS

Contact Seller: Before filing a claim, you should contact the Merchant and attempt to resolve the dispute. Most disputes can be solved with proper communication. If you are unable to resolve the dispute in this manner, you can file a claim in AlertPays Support Center. You can access the Support Center through the Account Overview page that is presented to you when you log in to your AlertPay account.

Support Center. In the event of a dispute regarding a specific transaction arising between two Users, AlertPay provides a Support Center to handle all complaints. The parties should attempt to resolve disputes themselves prior to using the Support Center. AlertPay will only intervene should there be a clear violation of policy at which point AlertPay will determine the outcome. Doing so protects buyers from fraudulent sellers, and protects the Merchants from false allegations of fraud.

In the event that your transaction took place with Business account holder, the Merchant's refund policy agreed upon at the time of purchase including the services provided will be available to you prior to your complaint. If after reviewing the refund policy you believe that the Merchant failed to provide the Product as stated, and/or are entitled to a refund as stated by the Merchant, you may proceed to file a complaint.

If your claim is granted, AlertPay will seek to collect from the Merchant by debiting the Merchant’s AlertPay account. Recovery of your claim is not guaranteed. There may not be sufficient funds in the Merchant's account to pay any of your claim. In the event that we are unsuccessful in recovering any of these funds for you, you have no claim against us for them.

Personal Pro/Business account. AlertPay will apply the Personal Pro or Business account's respective Refund Policy that was agreed to at time of purchase when handling a dispute. Should the service or product not have been rendered as stated for the specific transaction, the Refund Policy will be waived and will be subject to AlertPay's policy.

hi,
whats the proper way ans steps of filling a dispute?i read all faqs on alertpay site..still dont have a clear picture..will appreciate if alertpaychris can explaing from 1st step to last step..thanks..



btw,what this mean??is it mean only pro/bussiness account can file and get dispute while personal starter couldnt??i am using personal starter..



is this contact request a must before filling a dispute??what is the time frame given to respond?

hi,
whats the proper way ans steps of filling a dispute?i read all faqs on alertpay site..still dont have a clear picture..will appreciate if alertpaychris can explaing from 1st step to last step..thanks..



btw,what this mean??is it mean only pro/bussiness account can file and get dispute while personal starter couldnt??i am using personal starter..

What this means is that we'll apply the Merchant's Terms of Service that was present when the purchase was made. If the Merchant changes their TOS after the purchase, that doesn't matter.



Please open a ticket at helpdesk.alertpay.com under the heading Transaction Dispute (soon to be changed to Disputing a Transaction). You should always try and contact the merchant before contacting AlertPay.