ALTERGOLD NEWS UPDATE, Part 1
Tuesday, Sept. 9, 2008
Dear Altergold Customers,
This is the first of many communications you will be receiving in the weeks to come as we present to you a "new and improved" Altergold.
As newly appointed CEO of Altergold, it's my pleasure to introduce myself. My name is KayLynn McLean. I'm married, with 3 grown children, and many years of administrative experience, both online and offline. I'm a Brit by birth and Canadian by adoption. I have accepted this position because AG clearly has great potential, and besides, I love challenges !
As many of you are aware, AG has been faced with some enormous challenges these past few weeks, and these include 3 heavy DDOS attacks, hacker attempts and efforts in the forums to undermine our growing business.
The first two challenges have been met by upgrading DDOS protection and greatly increased site security. Altergold is now on four seperate servers, and we are satisfied that we are now fully secured. As for the forum attacks, we will not stoop to present counterattacks. We will simply strive to increase the confidence and satisfaction of our members with improved support and timely transactions.
These will speak for themselves. Meanwhile, we deeply understand your frustrations, and are doing all we can to have everything work smoothly for you. I ask that all of us put the past weaknesses of the Altergold system behind us, and now focus on its bright future.
We have some very important points we need to share with you. These include:
1. New Support Dept
2. Debit Card Issues
3. Bank Withdraw Requests
4. Exchange Partners
Please read carefully, as answers to many of your support questions are here !
1. NEW SUPPORT DEPT.
First, we would like to apologise if you have not received timely replies to your support tickets recently. We have been reorganizing our Support Department, and now that this has been done, we are better prepared to deal efficiently with your questions and concerns.
Our new Support Dept will be working hard to upgrade our customer service. If you have not received a response to recent concerns and they are not covered in this newsletter, please send a new ticket, and they will get back to you as soon as possible.
Please realise that we receive dozens of support requests daily. To facilitate faster reponses, it is important that you include the following on each ticket :
- Your AG ACCOUNT ID
- If withdrawals and /or funding is involved, your TRANSACTION ID.
We ask that you do NOT send repeat tickets, as this slows Support responses !!
Thank you for your cooperation and understanding in this matter.
2. DEBIT CARD ISSUES
Problems with the cards were due to temporary issues our provider was experiencing. We have been working with this bank for three years, but NXPay is a new platform, and they ran into some initial technical difficulties which they have been working round the clock to resolve. Card activation is now fully functional.
* To activate your card, please call 1-772875143 * Enter temporary activation PIN 5433 to change your password.
We will begin funding of the cards as soon as possible. Please understand that many have been delayed by the last DDOS attack.
3. BANK WITHDRAW REQUESTS
When requesting a bank withdrawal, many members omit their "Swift Code" Number. This is an important detail, and its ommission can delay your request, as this is the number that routes your money to the correct bank. It can also be referred to as Routing or Transfer Number, depending on your country. If in doubt, please consult your bank.
4. EXCHANGE PARTNERS
We have been making tech improvements in our system to double fraud control. To allow our technicians to work freely on these upgrades, we need to temporarily suspend/close all Exchange activity for the month of September. We will gladly resume our Exchange services on October 1.
Thank you for taking the time to read this newsletter. We appreciate your business, and look forward to continuing to serve you as we implement our improvements. We now have over 18,900 AG members, and our aim is to double our growth by December !
PART 2 with more important updates will follow tomorrow.
Yours in Service,
Kaylynn H. McLean,
http://www.altergold.com
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AlterGold news Update II
QUOTE AlterGold NEWS UPDATE, Part 2 Sept. 10, 2008 Dear AlterGold Customers, We would like to begin the second half of this newsletter by thanking the previous administration for a job well done.
Without their creative and promotional abilities, AlterGold wouldn't have been the enormous success it is today. New Administration Plans For the Future: These include: 1. New Advertising Focus 2. Know Your Customer Policy 3. Improved Account Security 4. Accredited Exchange Partners 5. Out Exchanges 6. Future AlterGold Support 1. The aggressive advertising initiated by the previous admin, a necessity at the beginning of any new program, will be curbed. Now that AlterGold is well underway, this new admin team will focus on improved support service and the "word of mouth" of satisfied customers as our advertising tool. This is not to say that we will not engage in advertising, but in the future we will more carefully select our sponsors, as in the past this has unfortunately led to a misplaced assumption that AG runs "moneymaking" programs. AG is not in any way affiliated with such programs other than the advertising result it has generated for us. 2. Due to the non-stop fraudulent activities that frequent a business of this nature, AlterGold will introduce a "know your customer" policy . This will include a verification process, which will be implemented in the NEW script upgrade. 3. A new, improved and better AlterGold will be delivered before the end of the month. This will include a script upgrade that will make it almost impossible for user accounts to be compromised by hackers, or those who phish or hack user accounts. In the future, AlterGold members will be provided the same account security -if not better- than offline banks provide. 4. Starting Oct 1st, all Digital Currency Exchangers will be required to provide verification documents. In return they will earn our Accredited Exchanger Seal. Without this seal displayed on their site, no exchanger will be authorised to exchange AlterGold. This is a new approach for AG to curb fraudulent activities in the future. 5. Throughout the month of September, AG will be slow on Out Exchanges. The reason for this is that our system was compromised by a number of fraudulant fund batches in the system. We have gone to great lengths to find and remove these and continue to do so. One thing is certain, no fraudulent withdrawals will be honoured . 6. Our new Support Office and Call Centre is now underway. The new adminitration believes that person-to-person phone support is important for a service of this nature, thus we are working around the clock to have this ready before October 1st. All AlterGold support service is only through the support desk at the moment. The company has stopped Chat Support. We believe that all communication with AlterGold company should be official , and as communication via chat tends to be unofficial and unrecorded, it is no longer recognized by the company. Once again, we would like to remind you to include your AG member ID # (AGXXXXXX) in all communication with us. Without it, we cannot trace your account transactions. Please be assured that , as promised, all WU and bank transfers delayed by the DDOS attacks are being - or will be- expedited in the fastest possible time. Several hundred were delayed, but our staff is doing all they can to speed the process. We apologise for the inconvenience caused by the delays, but this was just one of the painful problems caused by the DDOS attackers. We sincerely thank you for your patience and understanding. With your continued support, we look forward to a brighter future for AlterGold. The AG administration remains committed to AlterGold and to our members. Yours in Service, Kaylynn H. McLean, http://www.AlterGold.com
They have been down for awhile?
When will they be back? QUOTE (DavidJacob @ Oct 24 2008, 09:33 AM)  They have been down for awhile? When will they be back? I wonder the same...when?? They kept saying 48 hours but then since I have not heard from them for 2 weeks now. What's going on? I have some funds with AlterGold. Nelcody
Seems like AG is still down... Wondering if it's a local problem for me or for all ? I get Bad gateway..
AlterGold’s website is down for a long time and they have proved themselves to be a scam.
more info: AlterGold: Online payments processor (Scam) QUOTE (investmoneyguru @ Dec 26 2008, 01:27 PM) AlterGold’s website is down for a long time and they have proved themselves to be a scam. more info: AlterGold: Online payments processor (Scam) you are absolutely right..they stolen my $250 USD deposited on them..Bad Karma is fast to them |
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