I'm just wondering if the list is backlogged or if it's just me they have forgotten to pay.

They used do a good job, but I've noticed they are getting slower and slower. I should think when a business says 4 or 5 days it should be 4 or 5 days. If they can't deliver, then hire some help or change the wording to say it will be "9 days or more".

When you expect a business to keep their word about the dates they will pay you, then you make arrangements with others to pay them on those dates and if they don't pay your word to others is mud.

Whatever happened to common business practices of honoring you word or contract?

Day 10 -- no payment.

I guess I'm alone in the universe here.

Allow me to add -- this is an ACH transfer payment I am waiting on. You know...the one that is supposed to be fast.

Ask for a check from now on if you are smart.

I am on the 6th business day they aren't answering e-mails I could not reach them by ph. Checks might take 2 months.

Stella sent me an email. For the past few days, they have been taking anywhere from 7-11 business days. I believe she said it's coming down to around 7 business days now for new requests. According to her, things should be better in a few days

Well, my STP check came quickly. I live in Jamaica (the caribbean), I requested a check on Wednesday 4/16 and it arrived to my postbox today Friday 4/25, so it only took 7 business days. I'm very satisfied with the delivery speed and the low $4 fee. Thumbs up for STP

Well I haven't been waiting for a payment, but I have been waiting for 8 business days for an ACH deposit to be processed for my account.

Sent a ticket on the 6th day, waited for the 9th day still no reply.

So I called the 888 number - mail box full!

So I called the 705 number - just kept holding til it said "we haven't received you reply - please leave your message." So left detailed message.

I received a return phone call within about an hour from Melanie.

She stated my bank had rejected transaction. We double checked my bank account info. They had made a typo of one of the numbers. She immediately completed my transaction - within minutes!!

Don't give up on STP! Everyone makes mistakes. Try calling and leaving a message at 705 number.

Hope this is helpful.

I really hate to add to this thread, but it has been since the 22nd of April that I am waiting on an ACH transfer from them. I emailed them 4 days ago and have yet to receive a reply. I tried the "705" number today and it said the mailbox was full. Tomorrow I will try the "800" number. If they are truly running 7-11 day then I guess I should be expecting it soon. I just don't understand the hold-up because it should be just a few strokes on the ol' keyboard or so to get this done. I am optimistic as I have always been treated well by STP... I guess I am just a bit frustrated at the moment.


Edit: I just wanted to add that I found a very useful thread over at ASA about STP (don't you just love the alphabet soup? It was started by Stella to explain the delays in ACH transfers. I feel a bit better now - but I am still anxious to have my $$$$.

hello peoples,,,just got off the phone with "STELLA".....I had a nice little chat with her concerning the ach transfer issues these last couple of weeks,,,,she is working diligently in getting everything sorted out this week,,,,if not sooner,,,,,the banks are in the process of doing the files as we speak,,,,,,STELLA ASSURED ME that all will be back to normal soon,,,wowow,,,,she is a very pleasant person to speak with,,,,,,,,and i am happy to be a member of "STP"......MONYMAN
PS...I have an ach transfer dated 4-18-08...in the process.
THANK U STELLA FOR ALL YOU DO.!!

Just a quick update to say I have received my funds! Thanks to Stella and Marc and the rest for their efforts.

YIPPPPPPPEEEEE..SOLID TRUST PAY IS BACK TO NORMAL,,,,,,"STELLA" IS THE BEST!!!......she told me that she really cares for all the users of STP.......THANK U STELLA,!!!!..MY ACH TRANSFER FROM 4-18-08 IS PROCESSED TODAY.!!!!...MONYMAN IS HAPPY AGAIN.


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