I'm just wondering if the list is backlogged or if it's just me they have forgotten to pay.

They used do a good job, but I've noticed they are getting slower and slower. I should think when a business says 4 or 5 days it should be 4 or 5 days. If they can't deliver, then hire some help or change the wording to say it will be "9 days or more".

When you expect a business to keep their word about the dates they will pay you, then you make arrangements with others to pay them on those dates and if they don't pay your word to others is mud.

Whatever happened to common business practices of honoring you word or contract?

Day 10 -- no payment.

I guess I'm alone in the universe here.

Allow me to add -- this is an ACH transfer payment I am waiting on. You know...the one that is supposed to be fast.

Ask for a check from now on if you are smart.

I am on the 6th business day they aren't answering e-mails I could not reach them by ph. Checks might take 2 months.

Stella sent me an email. For the past few days, they have been taking anywhere from 7-11 business days. I believe she said it's coming down to around 7 business days now for new requests. According to her, things should be better in a few days

Well, my STP check came quickly. I live in Jamaica (the caribbean), I requested a check on Wednesday 4/16 and it arrived to my postbox today Friday 4/25, so it only took 7 business days. I'm very satisfied with the delivery speed and the low $4 fee. Thumbs up for STP

Well I haven't been waiting for a payment, but I have been waiting for 8 business days for an ACH deposit to be processed for my account.

Sent a ticket on the 6th day, waited for the 9th day still no reply.

So I called the 888 number - mail box full!

So I called the 705 number - just kept holding til it said "we haven't received you reply - please leave your message." So left detailed message.

I received a return phone call within about an hour from Melanie.

She stated my bank had rejected transaction. We double checked my bank account info. They had made a typo of one of the numbers. She immediately completed my transaction - within minutes!!

Don't give up on STP! Everyone makes mistakes. Try calling and leaving a message at 705 number.

Hope this is helpful.

I really hate to add to this thread, but it has been since the 22nd of April that I am waiting on an ACH transfer from them. I emailed them 4 days ago and have yet to receive a reply. I tried the "705" number today and it said the mailbox was full. Tomorrow I will try the "800" number. If they are truly running 7-11 day then I guess I should be expecting it soon. I just don't understand the hold-up because it should be just a few strokes on the ol' keyboard or so to get this done. I am optimistic as I have always been treated well by STP... I guess I am just a bit frustrated at the moment.


Edit: I just wanted to add that I found a very useful thread over at ASA about STP (don't you just love the alphabet soup? It was started by Stella to explain the delays in ACH transfers. I feel a bit better now - but I am still anxious to have my $$$$.

hello peoples,,,just got off the phone with "STELLA".....I had a nice little chat with her concerning the ach transfer issues these last couple of weeks,,,,she is working diligently in getting everything sorted out this week,,,,if not sooner,,,,,the banks are in the process of doing the files as we speak,,,,,,STELLA ASSURED ME that all will be back to normal soon,,,wowow,,,,she is a very pleasant person to speak with,,,,,,,,and i am happy to be a member of "STP"......MONYMAN
PS...I have an ach transfer dated 4-18-08...in the process.
THANK U STELLA FOR ALL YOU DO.!!

Just a quick update to say I have received my funds! Thanks to Stella and Marc and the rest for their efforts.

YIPPPPPPPEEEEE..SOLID TRUST PAY IS BACK TO NORMAL,,,,,,"STELLA" IS THE BEST!!!......she told me that she really cares for all the users of STP.......THANK U STELLA,!!!!..MY ACH TRANSFER FROM 4-18-08 IS PROCESSED TODAY.!!!!...MONYMAN IS HAPPY AGAIN.


*** Withdrawal Request Update ***

Your SolidTrust Pay pending withdrawal with the transaction number xxxxxxx
for the amount of $xxxxxxx has now been confirmed and completed.

Thank you for using SolidTrust Pay - Your Money Your Way! Regards,

SolidTrust Pay Support

I just open my personal account with them this morning, to pay for a chosen program... Made the transfer with CC, it is pending for 11 hours, even I did fill out all the forms. The problem is that most of the programs will hold your spot w/o payment for 24 Hours... Does anyone know how to get around this issue?
Thank you!

Anyone else experiencing very long delays in receiving ACH bank transfers from STP the past 2 weeks? ACH withdrawals to my bank account used to take 4-5 days but now I am waiting 10+ days. I have been patient and not tried to contact support as I see they have been experiencing site issues but wouldn't think the site issues would affect ACH withdrawal times.

I'm waiting for an ACH withdrawal requested on July 9th. If you don't count the 9th. today is the 10th working day since it was requested. I think, also, that they should publish a list of the U.S. states that they are able to send money to and the ones that they aren't licensed in yet and can not send money to.
Jim E.

I've been trying to call STP for the last hour and half and the line is ringing busy. I wonder if they took it off the hook for now.

my ach request was on 7/6, on 7/18 I got the email it was complete but still no money in my account yet. This thread goes back to 2008 with the same delay issue which is upsetting. I have my first check request in from payza which says done so lets see how long that takes. Once/if I ever get my money from stp I will try to avoid using them only as a last resort, everything about them has been pathetic, unfortunately we dont have many options which has got to be the only reason they are still in business, lets keep our fingers crossed.

Here we go, I got a response:

"We are so sorry for the unexpected delay on your ACH transfer. We discovered from our ACH provider that files submitted to them failed and that all ACH transfers through them (not just us, all their clients) are on hold until they can discover the issue. This has put all our bank transfers in a very long delay. After our server issues, having any delays is like pouring salt on the wound! As soon as we are advised, we will be resubmitting all requests ASAP. Your patience is extremely appreciated. If you like, we can send your funds via wire to avoid any further delays. If this is your wish, please email payments@solidtrustpay.com and make the request.

SolidTrust Pay Priority Support
www.solidtrustpay.com
1 705 731 0908"

wow my first thought is what a load of crap that is, I mean the best they can come up with is all files submitted to their ach provider failed?! can you imagine how quickly that company would be out of business if that were true? no way, I dont believe it. Also if you ask me they are definitely still having server issues because their site is painfully slow. sorry but I've become extremely cynical based on whats been happening with them. Well thanks for posting their reply, I went ahead and requested my funds be wired instead so we will see. I'm guessing not everyone is getting the notice about the wire option because why wouldn't they just put a message on their website about the ach problem? If we get our money we will be lucky because I have a feeling stp's days are numbered so lets hope this wire works, thanks! please post if/when you get your money and I'll do the same.

I've had a withdrawal to my bank for over a week. STP is driving me !!!!

My requests just sit in Limbo, too.
Love your avatar, Chefboy.

Making some progress.

My missing ACH transfer has been added back into my STP balance and all pending ACH transfers cancelled. I am now free to request a wire transfer. Hopefully this is a good sign that things are getting corrected and will be back to normal soon.

got a response to my support ticket, same message pretty much about the ach problem and to request a wire which I had already done. They said the wire should happen by friday so we will see.

can someone explain what is ach delay??what it means??and are by this ach delay afected withdrawals from stp to credit cards???

and can someone pleaseeee ask when call stp when is their live suport online??

update: well I received my check from Payza today, it was my first withdrawel from them and they said the first could take up to an additional 7 days for extra security checks but it still was only 9 business days total from my request on 7/15, not bad for a mailed check. so far so good with payza. good news with stp it looks like my wire transfer came through today as well! my initial request from stp was on 7/6 so that would be 14 business days not to mention all the aggravation involved all this time. actually I had initially requested a check from stp on 6/19 and they canceled that claiming no proof of address on file which is bs because i'm tcard verified with stp. bottom line with me is i will avoid using stp again unless 1.) i have no other option or 2.) i hear that things are back to normal with them.

good luck everyone!

Im facing this problem as well.
My withdrawal to credit card turned to completed status and received completion email but funds not in card account.
Im from an asian country so the term ACH is not familiar to me.

Oh, thank you !!!

i ricived funds to my card at thursday requested at sunday,but status still shows pending,i think the money shuld shows up,that hapens to me once but money shows in cc about 16 hours after status in stp shows done.

Their bank is having issues trying to process ACH's right now. If you log into STP there is a little message in red that says they are lining up other banks and will let us know when it is accomplished. I did send them an e-mail requesting they cancel my ACH requests (3 pending) and send me a check but I haven't heard back from them and they haven't done it yet.
Jim E.

An ACH is an electronic transfer directly to your bank account.
Jim E.

Has anyone received a ACH transfer in the past few days? Just wondering if STP is up and running with their new ACH providers.

No, nothing. I have 4 pending - oldest one is July 9th.
Jim E.

I have one pending myself, but not that far back. There's NO EXCUSE to be taking that long!!

Yeah, and a couple of weeks ago I sent them an e-mail asking they cancel the ACH's and send me a check but still nothing. Over $1500 total which, needless to say, I could use.
Jim E.

They cancelled my ACH 2 days after I requested it then I requested a wire transfer, it failed, I requested another wire and its been pending for 5 days now. If still pending next week then i will open a new ticket on that.

The STP news blog page is gone so not sure what's happening with them.

Good news! I just logged in STP and noticed that the ACH delay is finally over. They say it will take a few days to catch up. So HOPEFULLY we'll all see our deposits next week. Mine has been pending since July 19th.

Wow, that is good news. Thanks for your post Omar.
Jim E.

I received my ACH withdrawal to my bank today that had been pending since July 9th. Still more to come but it looks like they are getting things caught up.
Thanks STP!
Jim E.

That is good news for you.
Mine are still pending, but I am optimistic.

I received an ACH withdrawal today too but it didnt match anything I requested from STP so I sent a support ticket. Don't want to use the funds if some of it is in error.

That's weird....I was looking all over for how to reverse my "pending withdrawal" so I could try requesting a check. Can anyone in here help me? I try support but never get an answer. Thanks in advance.

Yes you can email payments@solidtrustpay.com and request they cancel the pending withdrawals. Just send them your user name and the transaction numbers of the withdrawals. If payment has not been sent they will cancel.

Thank you wbright22

On the STP site it says they are processing withdrawals from July 27th to Aug. 7th but I have one pending from July 23rd. Arrrgh!
Jim E.

Good luck getting thru to support.

Guess it won't be necessary - I just checked my bank account and the money arrived there this afternoon. However, I received no e-mail saying it had been transferred there. Still have one pending from July 30th. and now my Aug. 13th payment from Zeek Rewards to NXPay hasn't shown up at NXPay yet. Seems like there are constant problems with online companies and payment processors - part of the game.
Jim E.

My withdrawal still says pending, but the funds are in my account. That's all that really matters to me.