Speaking of error messages, I'm sorry I can't help,

but I have a plea of my own to make. I can't login nor can I recover my password.
When I go through the 'retrieve password' process, I get to the security questions, which I answer correctly, but then I get an error message that says the password doesn't match the email, or that the email isn't a primary account (it is). The weirdest thing is that the part that says I have a certain number of retries left, the number of allowed retries stays the same.
I am using Firefox, have cleared my cache, allowed (specifically alertpay.com) cookies, etc.
Is this a browser issue or an Alertpay issue? I'm not sure because I experienced the same problem with IE6, but I can't find mention of a similar problem anywhere on the boards.
I have written support about this, but hopefully there is a techie here who can help me? If so, thanks in advance.