hello,the last days i can't withdraw to my credit card. i did one in past but now it doesn't work this option for me. the status of card is showing pending even if made successful deposit. how long it takes for stp staff to verify my card? i have sent emails and tickets but no replay yet. does any other member faces similar problem?

After alertpay problems i decided to move my earnings to solidtrustpay. but something strange happens with it. I have not succeed to verify my mastercard, I tried to deposit needed 5$, but without success. I sent my documents to verify, but verification is whole month on pending...
Support don`t answer to tickets...

Whole situation is very suspicious...

today my card was verified and i was able to make a withdrawal. i will update 5 business days and update about the result

I am planning on going to the bank to withdrawal cash ($200) using a credit card. How much do they charge me to withdrawal this cash? What is the best/cheapest method?

after your card is verified from stp staff,you can withdraw with 5$ standar fee + any extra fee from your bank for transaction

they work. i received their answer and solution for verifying my mastercard, i deposited 5$ to verification, now i am waiting for whom...

Your card only needs to have deposited once to be able to withdraw from it.

It's weird sometimes because even though you can deposit with some credit cards, you may not be able to withdraw through it. That's what happened with one of my credit cards. I can deposit with it, but I can't withdraw with it because my CC company blocks it. It's frustrating sometimes.

new moment on stp. they erase mastercard as a card to withdraw, there is visa only... so, ap/payza doesn`t support mastercard, stp the same... is there any payment processor to make withdrawal to mastercard?

That shouldn't be the case. I still have active MasterCards on my account and they still work. If this is a change, then STP support needs to announce it. I suggest you call support to see if this has been an official change.

stp support is very slow. i sent them ticket few days ago, still no answer...

Same here.

I requested a CC withdrawal five weeks ago, via Visa but haven't received funds. A reply from their support two weeks ago was that they are trying to obtain a trace number from the credit card company. I also phoned and a lady said that there were problems with MasterCard withdrawals.

This is rather disappointing and they also don't seem to react to posts here. Posts on their blog seem to be deleted if they aren't positive and there haven't been new posts...

It seems to me that they need to employ drastic measures and staff need to work overtime otherwise their good name is going down.

I am the same here. I actually have 4 checks coming, and they are STILL coming. I don't know if they have been mailed, already processed, or just on hold. I hope every day that they come in the mail. It's been almost a month now, when it should have been 7-14 days.

I understand that STP has been swarmed with multiple support tickets for the same issues, but the reason is also because they never replied to the first ticket in the first place, which makes it go from a simple 1 support ticket to 3-5 support tickets. I read that STP is hiring much more support staff in the next month or two. This is supposed to make support tickets, verifications, withdrawals, and deposits go much quicker and faster.

Also, STP is currently dealing with a lot of stuff involving the licensing issues in the United States. I think this is one of their main focuses right now. I think that the main problem with STP is that they do not inform their members by at least emailing them updates or current news. If we were at least informed of the issues and why they are slow or unable to answer our support tickets, we would all be understanding. I also read that they are deleting many support tickets without even looking at them, since there are so many. So when people finally get a hold of them by phone or email, STP support says that the support ticket doesn't even exist.

Let's hope that there will be a bright future with STP and all of us members.

Next time, try withdrawing funds to Global eWallet. From with eWallet, send your funds where ever you want.

Yes, I'm doing that from now on. Thanks!