Hi guys,

Anyone here had any experience receiving an email notification of funds into your STP accounts from a payer/program with a transaction number...etc. Once logging into your account, the funds nor the transaction is not there. STP will not answer/respond to their support tickets or email messages. Forget calling, the phones are off the hook...every day....all day...continual busy singles.

Anyone have any input on what I should do here?

Thanks in advance, guys!

Are you sure this was not a phishing email? Go back to the email and view the link destination. Is it actually the solidtrustpay site?

NO....this is an actual payment notification from a payer to my STP account....with an actual transaction ID. I was expecting the payment from the payer/program. Once I logged into my STP account, the transaction was NOT there nor the funds.

If they payment is from JBP it normally takes 12-24 hours to appear in your STP account.

STP support is way backed up on support tickets. Expect to wait a couple weeks for a response.

If this is a payment done on the 19th of July, there is a good chance that it did not actually happen.
During the physical site move to a new server and the maintenance mode was locked in, there was some old links still pretending to work - I don't know how to explain this in layman terms, but it happened to me also and a couple of others I know of, all paid from the same program.

You need to contact the sender and ask them to check their account to see if it was actually sent - as in money deducted and not just rely on the email notification
I bet you it wasn't and they can just send it to you again - which is the easiest fix to this.

This post has been edited by Mordk: Jul 25 2012, 11:51 PM