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Solidtrustpay -a Scam Or At Least Bad Customer Service
Mordk
post Jun 14 2011, 10:12 PM
Post #31


Where's your sense of adventure?
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Its loading fine for me Yippee, but then that's now already obviously hours later wink.gif


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syber90
post Jun 15 2011, 02:29 AM
Post #32


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works fine for me too.


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charles77
post Jun 30 2012, 04:34 AM
Post #33


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QUOTE (omirkoo @ Mar 18 2011, 09:39 AM) *
I feel responsibility to inform all folks here that I've got my money couple of hourse later:
'
*** Withdrawal Request Update *** Your SolidTrustPay pending withdrawal with the transaction number 269695877 for the amount of $705.00 has now been confirmed and completed. Thank you for choosing SolidTrust Pay'

I am sure it is not difficult to add one additional sentence at withdrawal time, for instance 'you will wait up to...'

Everything else is perfect with STP.

STP has been a Customer service nightmare for me. I have been trying for six month to get my bank verified. I have submitted all the required material five or six times. I have sent five or more tickets to STP. No one ever responds. I've tried calling but always busy. If I am doing something wrong, I obviously need help. But STP will never respond to my requests for help. I have no idea what to do next. Does anyone have any idea of how to contact STP directly?

DR. Charles Rasmussen
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richaado
post Jul 1 2012, 10:49 AM
Post #34


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QUOTE (charles77 @ Jun 30 2012, 04:34 AM) *
STP has been a Customer service nightmare for me. I have been trying for six month to get my bank verified. I have submitted all the required material five or six times. I have sent five or more tickets to STP. No one ever responds. I've tried calling but always busy. If I am doing something wrong, I obviously need help. But STP will never respond to my requests for help. I have no idea what to do next. Does anyone have any idea of how to contact STP directly?

DR. Charles Rasmussen


I just found a couple of ways for STP support to respond to you quickly, not using the support tickets or phone number.

1. They have a Priority Support email address that they respond to quickly. Make an email to: priority@solidtrustpay.com, describing your problems.
2. The other method is to post a comment describing your issue on their blog @ http://blog.solidtrustpay.com/. Every comment is approved before posting, so they will read your comment that contains your issue, and then support will help you ASAP.

I just did this 2 days ago with some issues with my credit card, and got a response within the same day. I replied to their email that they gave me (priority@solidtrustpay.com I put above), and my issue was resolved in less than 15 minutes after I replied back.

I think that if I did this way back in early June, it would have been so much more helpful for me.

Try these out, and hopefully they will respond and fix your issue.

I am also trying to get bank verified. It looks like verifications take only about 2 weeks to get processed now, so I will wait. If I don't get processed by then, then I will use my methods above. I don't want to abuse this method, since it may not work after a while. I will only use it when I definitely need to contact them.
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baou9
post Jul 3 2012, 03:18 PM
Post #35


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i have invested some money in a scam hyip, i have open a ticket to get back my money.
but all what they said to me is " try to contact the seller (scammer) for a solution ........
how i can get my money back if the support don't help?
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