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New Payment Processor (alertpay), They have stolen all of my money
MbahMarijanII
post Apr 18 2008, 08:31 AM
Post #61


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I have locked verified personal account for two reversed transactions in my account.

I sent them email for several times but still get no answer. I want to resolve it soon so I can do my business again, but they never give a respond.

anybody can help me?


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guide01
post Apr 26 2008, 12:39 AM
Post #62


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Hey I am maybe new in this forum but I have some experience online.Let me tell you that AlertPay is one of the best payment processors out there.Maybe someone did still your money using your personal details...Seriously you gotta think twice...
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TakeTheGlobe
post Jun 6 2008, 01:09 PM
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AlertPay is an excellent processor and we've had absolutely no issues whatsoever with them as a company. We do ALOT of transfers daily using their services. They've also gone over and above and a staff member is a member on our own support forums to answer AlertPay questions. If you've got frozen funds then use the proper information.
If you've received a chargeback go after the person who did it and not the middle man.
AlertPay can't be expected to suck up your loss because your purchaser was a scammer?

Think about that for a moment.

We will continue using them.


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fara3018
post Jun 7 2008, 11:48 AM
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QUOTE (Procode @ Sep 4 2006, 06:31 PM) *
Care to share with the rest of us?

Procode



hi is there any here for give me one verficate alertpay account with usa ip and location
( with no limited or holding )

it means that this account must upload what alertpay want for lift holding and approved

if any have this account plz tell here
and give sell price
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imserious
post Jun 10 2008, 09:36 AM
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QUOTE (TakeTheGlobe @ Jun 6 2008, 04:09 PM) *
AlertPay is an excellent processor and we've had absolutely no issues whatsoever with them as a company. We do ALOT of transfers daily using their services. They've also gone over and above and a staff member is a member on our own support forums to answer AlertPay questions. If you've got frozen funds then use the proper information.
If you've received a chargeback go after the person who did it and not the middle man.
AlertPay can't be expected to suck up your loss because your purchaser was a scammer?

Think about that for a moment.

We will continue using them.


I've used my AlertPay verified account since 2006, not much, mostly to lend my son $ and he transfers it to my AlertPay. After it built up over $300 I decided to move it to my bank, May 25, 2008. Not sure how to show you a "screen shot". I don't know how to take one but I copied and pasted the only page I have access to after logging in, below.
I had never had a problem before but for what seems like no reason except that I was taking my money out, AlertPay has locked my account. I believed they were having a security problem and believed them when they said it was "temporary" so I didn't send an inquiry until 4 days later asking them to let me know when their security problem was cleared up and got a standard reply that I would have a reply in 3 to 6 days. After another week or so I sent them another inquiry when their "temporary" problem appeared to be not so temporary. Their phone # apparently doesn't work in the US.
I decided to check forums to see if they were going sour. I don't think ppl would take time to bad-mouth if they didn't have a good reason. In the past year the only thing I used Alertpay for were 3 transfers from my son. If that has become against their policy they should have said so. The ironic thing is my son is not verified and his account is not locked. It appears they only lock your account when you try to transfer $ to the bank. I don't know what's going on. This is just a word of caution to let you know what's going on with me. I'm holding onto hope that they will release my funds. And hope they haven't really hired extra ppl to answer emails cause then I would have to ask why the sudden influx of emails. Are they freezing everyone's account who tries to withdrawal? Just doesn't make sense to hire ppl when all they need to do is give us our $.

Account Status: Locked

We had to put a temporary hold on your AlertPay account for security reasons.Please contact customer support to have this hold removed

The following will not be available to you during this hold:

* Make payments
* Request money
* Deposit or withdraw funds
* Close Account



How to contact us?
Phone: (514) 748-5774
Hours of Operation: 9:00am to 5:00pm EST (Monday to Friday)
Email: customersupport@alertpay.com

Name: Lisa Deemer
Email: ajoyc@excite.com
Account: Personal Starter Verified
Currently Logged in From: 98.21.74.192
Last Login: 6/10/2008 - 98.21.74.192

Manage | Transfer Total Balance Available Balance
image U.S. Dollar (Primary) $330.67 USD $330.67 USD
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AlertPayalain
post Jun 11 2008, 08:12 AM
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QUOTE (imserious @ Jun 10 2008, 01:36 PM) *
I've used my AlertPay verified account since 2006, not much, mostly to lend my son $ and he transfers it to my AlertPay. After it built up over $300 I decided to move it to my bank, May 25, 2008. Not sure how to show you a "screen shot". I don't know how to take one but I copied and pasted the only page I have access to after logging in, below.
I had never had a problem before but for what seems like no reason except that I was taking my money out, AlertPay has locked my account. I believed they were having a security problem and believed them when they said it was "temporary" so I didn't send an inquiry until 4 days later asking them to let me know when their security problem was cleared up and got a standard reply that I would have a reply in 3 to 6 days. After another week or so I sent them another inquiry when their "temporary" problem appeared to be not so temporary. Their phone # apparently doesn't work in the US.
I decided to check forums to see if they were going sour. I don't think ppl would take time to bad-mouth if they didn't have a good reason. In the past year the only thing I used Alertpay for were 3 transfers from my son. If that has become against their policy they should have said so. The ironic thing is my son is not verified and his account is not locked. It appears they only lock your account when you try to transfer $ to the bank. I don't know what's going on. This is just a word of caution to let you know what's going on with me. I'm holding onto hope that they will release my funds. And hope they haven't really hired extra ppl to answer emails cause then I would have to ask why the sudden influx of emails. Are they freezing everyone's account who tries to withdrawal? Just doesn't make sense to hire ppl when all they need to do is give us our $.

Account Status: Locked

We had to put a temporary hold on your AlertPay account for security reasons.Please contact customer support to have this hold removed

The following will not be available to you during this hold:

* Make payments
* Request money
* Deposit or withdraw funds
* Close Account



How to contact us?
Phone: (514) 748-5774
Hours of Operation: 9:00am to 5:00pm EST (Monday to Friday)
Email: customersupport@alertpay.com

Name: Lisa Deemer
Email: ajoyc@excite.com
Account: Personal Starter Verified
Currently Logged in From: 98.21.74.192
Last Login: 6/10/2008 - 98.21.74.192

Manage | Transfer Total Balance Available Balance
image U.S. Dollar (Primary) $330.67 USD $330.67 USD



I will ask someone in customer support to give you a call about you situation. When is a good time to contact you?
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imserious
post Jun 19 2008, 10:49 AM
Post #67


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just wanted to update u all on AlertPay...I was contacted last week and my acct was unlocked
no explanation...I went ahead with my previous withdrawal and today it was cleared with my bank
except for a lowered trust level, everything is fine
Thanks Chris
and thanks MMG for giving providing this forum
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AlertPayalain
post Jun 25 2008, 08:39 AM
Post #68


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I'm happy that everything worked out for you. If anybody has any problem please contact our customer support about your issues and our customer support team will do their best to help your situation.

Please also let me know if you have any suggestions for AlertPay. Once again the support is much appreciated and we encourage people to speak out. Thank you.
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Guest_nicu1985_*
post Jul 15 2008, 09:24 AM
Post #69





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Hello !


I had an ugly experience with alert pay. On 13 th june I transfered money from my account to Alert Pay account but the money weren't transfered in my alert pay account. I have proof for what I am saying.

my e-mail address is nicu.online@gmail.com

Please help me, I've contacted alertpay support and now nobody is answer my email for two weeks.
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AlertPayalain
post Jul 21 2008, 04:24 PM
Post #70


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QUOTE (fara3018 @ Jun 7 2008, 03:48 PM) *
hi is there any here for give me one verficate alertpay account with usa ip and location
( with no limited or holding )

it means that this account must upload what alertpay want for lift holding and approved

if any have this account plz tell here
and give sell price



Hello Fara3018

I would not suggest that you acquire an account that is not yours. If your account has been suspended it is because there was a breach in the user agreement and terms of services.

If your account has been wrongfully suspended please notify our customer support about the issues to solve your problem.


QUOTE (nicu1985 @ Jul 15 2008, 01:24 PM) *
Hello !


I had an ugly experience with alert pay. On 13 th june I transfered money from my account to Alert Pay account but the money weren't transfered in my alert pay account. I have proof for what I am saying.

my e-mail address is nicu.online@gmail.com

Please help me, I've contacted alertpay support and now nobody is answer my email for two weeks.



Hello Nicu1985

I'm sorry to hear that you have had an ugly experience using our services. I have done a search on our user base for the email address nicu.online@gmail.com and found no account associated with that email address. Is there another email address that you use for login into your AlertPay account?
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MoneyMaker2008
post Mar 10 2009, 10:57 PM
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QUOTE (enigma @ Sep 2 2006, 04:46 PM) *
maybe you violated their terms of service? hope you are able to resolve the problem


Hi Friends,
I think Paypal is the best. As I known if the site already proff by paypal, that mean that site already pass paypal survey. So we can trust that site. Alert pay still not stable I suggest you consider to joint the site that already used paypal as they payment processor. If their site on half way be frezze by paypal, it's mean this site had been alert by paypal that the site had a big problem, so be wise my friend. I had some bad experience on it. wacko.gif


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plexxity
post Mar 23 2009, 04:48 PM
Post #72


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Member No.: 165,731



I have used AlertPay for about a year with over 1000 transactions, and never one problem.


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omiyehan
post Jun 29 2010, 02:48 AM
Post #73


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QUOTE (badboy123 @ Sep 2 2006, 01:05 AM) *
They are really scam ! I have trusted them but they have stolen my money !
I have sent my documents but they didn't verify my account with really spam and cheap reasons .
They will steal your money ,
Don't use alertpay anymore
furious.gif 4.gif


that is a lie alertpay is OK i am using it to pay and to sell . see what you will need first you have to provide a genuine phone number because they will like to verify your phone number by send sms to you and a credit card you you register as a merchant. also prove of address which your credit card can represent if you have credit card. also nation id will be of help or other identity card.
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omiyehan
post Jun 29 2010, 02:50 AM
Post #74


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QUOTE (MoneyMaker2008 @ Mar 10 2009, 11:57 PM) *
Hi Friends,
I think Paypal is the best. As I known if the site already proff by paypal, that mean that site already pass paypal survey. So we can trust that site. Alert pay still not stable I suggest you consider to joint the site that already used paypal as they payment processor. If their site on half way be frezze by paypal, it's mean this site had been alert by paypal that the site had a big problem, so be wise my friend. I had some bad experience on it. wacko.gif

paypal is good but not best to me paypal is partial i think they are not doing well more than alertpay
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Guest_KPFortuneInc_*
post Jul 8 2010, 01:24 PM
Post #75





Guests






Alertpay is awesome. Their customer support is so nice I think I made a friend there.
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