FAQ's | FREQUENTLY ASKED QUESTIONSDEFINITIONSWhat is a publisher?
Definitions | Affiliate Marketing | Tracking | International | Support & Resources
A publisher, also known as an affiliate or reseller, is an independent party that promotes products and services of an advertiser in exchange for a commission on leads or sales. A publisher displays an advertiser's ads, text links, or product links on their Web site, in e-mail campaigns, or in search listings. The publisher is paid a commission by the respective advertiser when a visitor takes a specific action such as filling out a form, subscribing to a service (both lead examples) or making a purchase (a sale).What is an advertiser?
An advertiser, also known as a merchant or retailer, is a Web site or company that sells a product or service online, accepts payments and fulfills orders. Advertisers partner with publishers to help promote their products and services. Publishers place advertisers' ads, text links, or product links on their Web sites or include them in e-mail campaigns and search listings in exchange for commissions on leads or sales.What is performance-based marketing?
Paying for actions taken by a consumer as they occur on the Internet, rather than paying up front for advertising space. Any type of revenue sharing program where a publisher receives a commission for generating a lead or sale for an advertiser.What is an ASP (application service provider)?
An ASP is an online network that is accessible through the Internet instead of through the installation of software. It is quickly integrated with other Web sites and the services are easily implemented and scalable. An example of an ASP is the CJ Marketplace.What is a commission payout?
A commission payout is an amount of income received by a publisher for some quantifiable action such as selling an advertiser's product and/or service on the publisher's Web site.What is click-through (also called click)?
A click-through refers to the action a consumer takes when they are referred from one Web site through a link or advertisement and is taken to another Web site. Click-through ratio is the percentage of clicks for the number of advertising impressions displayed.What is CPA (cost per action)?
CPA is a metric for online advertising where a rate is set for every action that is taken by a user.What is CPM (cost per thousand impressions)?
CPM is a metric for online advertising where a rate is set for every thousand impressions.What is EPC (average earnings per 100 clicks)?
EPC is an exclusive metric of the CJ Marketplace given for publishers, advertisers, and individual ads, and is a relative rating that illustrates the ability to convert clicks into commissions. For publishers, an advertiser's EPC shows how well that advertiser converts traffic into actual sales or leads. For advertisers, a publisher's EPC shows how well that publisher sends relevant traffic to advertisers' sites. EPC is published in two forms, 7-day and 3-month.What is an impression?
An impression is the viewing of an advertising banner, link, or product on the Internet.What is conversion rate?
The conversion rate is the percentage of visitors who take a desired action. The action that determines conversion is determined by the advertiser and may be a sale on the advertiser's Web site, a completed lead form, or another action.AFFILIATE MARKETINGWhat is an affiliate marketing program?
(Also called Affiliate Marketing, Advertising, Performance Marketing, Partner Marketing, CPA, or Associate Program) In an affiliate marketing program, a publisher receives a commission for generating a transaction, such as a lead or sale, for an advertiser that the publisher is promoting. The advertiser provides its ads to publishers and assigns a commission for each action it wants to accomplish. Publishers place the tracking code for these ads on their Web sites, in their email campaigns, or in search listings. Whenever a visitor uses these links to generate an action on the advertiser site, that transaction is tracked online. If a product or service is purchased, the customer pays the advertiser directly, and the publisher is paid a commission for that transaction.What is the CJ Marketplace?
The CJ Marketplace is a feature in the Commission Junction network solution that openly publishes the performance of advertisers, publishers, and ads.What are the requirements for an affiliate marketing program for an advertiser?
An advertiser has a product or service it wants to advertise and sell via the Internet. Commission Junction advertisers must apply to join and are screened by criteria such as the advertiser's business model and objectives. Advertisers pay to activate their programs and must also meet a monthly minimum in transaction revenue or pay a monthly fee if the minimum is not reached. To set up their programs, advertisers must have creative to advertise their products or services, in the form of banners, text links, or product links. We recommend that advertisers have a dedicated person or resource to manage their programs for the best results. Review our advertiser criteria.How do publishers join the CJ Marketplace?
Publishers may create a Commission Junction account and join the CJ Marketplace at no cost. However, publishers must regularly generate activity within the network (within six months) in order to maintain an active account that Commission Junction supports. Publishers must have a valid email account to complete their applications. Publishers must join an advertiser's program (through the CJ Account Manager) before being able to use that advertiser's links on their Web sites. As a publisher, once you have placed ads on your site, you can monitor your transactions in the CJ Account Manager. For the best results, you need to have steady traffic to your Web site, and you need to test different links and advertiser programs to find the ones that are best suited to your site and your audience.What technical skills do publishers need to have?
Publishers need to be able to copy and paste HTML code and place it accurately within the code of a Web page or within an email.What types of commission structures does Commission Junction allow?
Commission Junction supports multiple action types. An action can be a sale on an advertiser's Web site, a lead, or any other objective the advertiser wants to accomplish through its publishers. With a sale action, an advertiser pays a publisher a flat rate or percentage of the sale price when a purchase is made on the advertiser's Web site. With a lead action, an advertiser pays a publisher a flat rate for each visitor the publisher refers to the advertiser's site that signs up for a service or fills out a form. Many advertisers also successfully run a "hybrid" program, which is a combination of the sale and lead programs.How does Commission Junction get paid?
Each advertiser pays Commission Junction a transaction fee based on the payout rate (commission) set for their publishers.What types of links do advertisers provide in the Commission Junction network?
Advertisers can upload a large variety of ad types that are all IAB (Internet Advertising Bureau) compliant. These link types include banners (in a variety of sizes), text links, product links, and other advanced link types, such as search boxes.How do CJ Marketplace publishers get paid?
Commission Junction aggregates each publisher's total commissions earned each month from all advertisers that publisher partners within the CJ Marketplace, and if this amount exceeds the minimum payout, Commission Junction sends a paycheck (or direct deposit) in the publisher's designated currency. For this reason, each advertiser is required to keep a minimum balance in its Commission Junction account so that publishers can be paid by Commission Junction. When Commission Junction issues a check to a publisher, it is for the previous month's transactions. Until a publisher's account balance reaches the minimum payout, Commission Junction rolls over the previous month's earnings into the following month. This means that after a withdrawal is made to process a check, the money that has been earned during the current month will remain in the account. Publishers may choose to receive their payments through a check in the mail or, if they are a resident of the U.S. or Canada, through direct deposit to a designated bank account. There is no charge for this service. At this time, direct deposit is only available to U.S., U.K., German, French, Swedish and Canadian publishers.How long does it take for an affiliate marketing program to become established?
Commission Junction promotes each new advertiser to help it get started and recruit publishers to its program. However, Commission Junction can only provide advertisers with the tools to manage their accounts. The extent and speed of an advertiser program's success depends on how well the program is managed, how much the advertiser promotes and recruits for the program outside the network, and how much effort is put into learning the Commission Junction tools and using them regularly and effectively.TRACKINGHow does Commission Junction track transactions on the Web?
Over 99% of all Internet users have cookies enabled in their browsers (less than 1% of all users have their cookies disabled). The fact is that cookie-based technology is a reality that will remain a part of consumer tracking for individual Internet businesses. In the highly unlikely situation that a customer has cookies disabled, the customer is out of the range of publisher tracking and sales that occur cannot be tracked.Does Commission Junction access unique information on customers or site visitors?
Essentially, because Commission Junction is a cookie-based system, it has the ability to pass unique information regarding the publisher and the advertising links used to the customer. That information resides within the customer browser for however long that cookie is set to last (determined by each advertiser) or until that customer purchases a product.INTERNATIONALCan I participate if I reside outside the United States?
Commission Junction accepts advertisers from almost every country, and most of our advertisers partner with businesses across the globe. Advertisers can maintain accounts in any supported currency. Publishers are usually paid in the currency their advertiser offers, or with certain advertisers, have the option of selecting the currency in which they want to be paid.What makes CJ Marketplace a global network?
Instead of dividing its network into different countries, requiring publishers to login to more than one interface, Commission Junction has organized its network of clients and offers so they can be searchable by country and language. Clients can easily create successful partnerships worldwide and manage those partnerships with Commission Junction's robust online tools.How can publishers find advertisers that service their country within the CJ Marketplace?
Publishers can find advertisers that support their country and/or language by using our "Advanced Search" tool in the CJ Account Manager. This tool supports the global network philosophy of making it easy for any publishers to find advertisers from multiple regions of interest.How can CJ Marketplace advertisers partner with publishers from specific countries?
In the CJ Account Manager for advertisers, advertisers can choose to have all publishers who apply to their programs from selected countries automatically approved. All publisher applications that are not from the selected countries would be put into "pending" status so the advertiser can review their applications prior to approval or rejection. Advertisers can also view the countries that publishers target in addition to the publisher country of residence.Are advertisers' ads available in multiple languages?
Yes, links are available in multiple languages and the "Advanced Search" tool in the CJ Account Manager makes it possible to find links by language related to a specific interest. To make it easier for advertisers and publishers to manage global businesses, Commission Junction enables advertisers to upload their links in multiple languages and to specify the language of each link so publishers can locate them using the "Advanced Search" tool.SUPPORT & RESOURCESDoes Commission Junction offer any customer support?
Yes, Commission Junction has a dedicated and knowledgeable client services team that answers emails and phone calls from 6:00 a.m. to 5:00 p.m. (Pacific Time) Monday through Friday. The CJ Marketplace also has a robust support area where you can search for the information you need regarding site functionality and account questions 24 hours a day. What resources are available to help clients learn to use Commission Junction's products?
Commission Junction offers a Web site within the CJ Account Manager called CJU Online, which is dedicated to performance marketing tips and techniques. The site includes strategy tips for pay-for-performance advertising, guides to CJ Marketplace features, and news about the company. The objective of CJU Online is to help CJ Marketplace advertisers and publishers to become successful with Commission Junction products. Also www.cj.com is often updated with product and company news and is a useful resource for clients and visitors interested in finding out more about Commission Junction.