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The Future Of Customer Service
acit
post Feb 13 2006, 04:11 AM
Post #1


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Posts: 5,262
Joined: 5-September 05
Member No.: 8,447



Operator: "Thank you for calling Pizza Hut."

Customer: "Haloo, can I order ..."

Operator: "Can I have your multi purpose id card number,
Sir?"

Customer: "It's eh..., hold on .... (reading id card number)"

Operator: "OK ... you're ... Mr Howard and you're calling from (address).
Your home number is 4123456, your office 7654 3210 and your
mobile is 91234567. "

Customer: "How did you get all my phone numbers?"

Operator: "We are connected to the Main CRM system, Sir"

Customer: "I want Seafood Pizza ..."

Operator: "That's not a good idea Sir"

Customer: "Why?!"

Operator: "According to your medical records, you have high
blood pressure and an even higher cholesterol level Sir"

Customer: "What? ... What do you recommend then?"

Operator: "Try our Low Fat Chicken Pizza. You'll like it"

Customer: "How do you know I will like it?"

Operator: "You borrowed a book entitled "Popular Chicken Dishes"
from the National Library last week Sir"

Customer: "OK, I give up ... Give me three family sized ones
then. How much will that cost?

Operator: "That should be enough for your family of 10, Sir. The
total is $49.99"

Customer: "Can I pay by credit card?"

Operator: "I'm afraid you have to pay us cash, Sir.
Your credit card is over the limit and you're owing your bank
$3720.55 since October last year"
"That's not including the late payment charges on your housing
loan, Sir.

Customer: "I guess I have to run to the neighborhood ATM and
withdraw some cash before your guy arrives"

Operator: "You can't Sir. Based on the records, you've reached
your daily limit on machine withdrawal today"

Customer: "Never mind just send the pizzas, I'll have the cash
ready.
How long is it gonna take anyway?"

Operator: "About 45 minutes Sir, but if you can't wait you can
always come and collect it on your motorcycle.."

Customer: " What?!"

Operator: "According to the details in system, you own a
Scooter,... registration number E1123 ..."

Customer: "*'!^ *#?@%^**%^I7*"

Operator: "Better watch your language Sir.
Remember on 15th July 1987 you ere convicted of using abusive
language at a policeman ..."

Customer: [Speechless]

Operator: "Is there anything else Sir?"

Customer: "Nothing ... by the way ... aren't you giving me that
3 Free bottles of cola as advertised?"

Operator: "We normally would Sir, but based on your records
you're also a diabetic ....... "

rofl4.gif


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WhatsYourPleasur...
post Feb 13 2006, 04:59 PM
Post #2


New MoneyMaker
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Group: Member
Posts: 12
Joined: 20-January 06
From: Kensington, CT
Member No.: 21,784



So true.....

Kath


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