Finally, EMO replies...
Dear EMO Customer:
This is in regard to your pending order for the EMO SuperCash card. We apologize for the continued shipment delay and for the constant uncertainty it has brought you. The recently received batch of stop-gap cards turned out to be unusable; they did not have the flexible, on-demand funding capability that is required. We are committed to providing a debit card to our customers and still expect delivery in March.
In an effort to stop dragging this out at your expense, we are doing the following:
* Cancel all existing SuperCash card orders and refund the associated payment. If you have a SuperCash card order combined with paper or envelopes, the entire order will be canceled. Please reorder your other items. We apologize for this inconvenience.
* Remove the card from the Products page. It will appear again when we have cards in our hands and can ship them.
* Close all email questions relating to the SuperCash card. These issues will be addressed by this email. If you have additional questions, please submit them through the Support link.
Not taking people's money until AFTER they get the cards is a great, but painfully OBVIOUS idea... Too bad they didn't think of that before they dragged out their customers 2 to 3 months waiting... and of course that's certainly no excuse for their terrible and unprofessional customer service strategy - ignore, ignore, ignore. I certainly won't be re-ordering from them... and I have yet to see a refund...