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Who Got Chargeback Successfully Using Citibank Credit Card
kelvin
post Feb 21 2006, 10:55 PM
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Hi MMGers,

I need some help here, who uses Citibank Credit Card for chargeback on SP, could you kindly drop a post here?

What did you submit to them to proceed with the investigation?

Initially, what I told them was I made a purchase from a merchant which uses SP to fund them but payment did not get thru to the merchant so i am making a chargeback, then, Citibank come back to me to ask me to show proof that I make a purchase from a merchant and payment was not received.

How on earth am I getting to get this proof for them??

To my understanding, all other credit card are not so troublesome as Citibank and managed to chargeback successfully and easily .... why Citibank so troublesome?

Btw, I am from Singapore .... so hoping some kind soul could help?





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mh67511
post Feb 22 2006, 01:07 PM
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I have Citibank USA, but my situation is a little different. I am going to call today so I will let you know what my experience is.
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kelvin
post Feb 22 2006, 10:29 PM
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QUOTE(mh67511 @ Feb 23 2006, 05:07 AM) [snapback]1313930[/snapback]

I have Citibank USA, but my situation is a little different. I am going to call today so I will let you know what my experience is.


thank looking forward for your answer smile.gif


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mh67511
post Feb 23 2006, 10:04 PM
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Hi sorry I haven't called yet. I am going to call tommorow after my class, I've been waiting but can't wait any longer!
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mh67511
post Feb 24 2006, 11:51 AM
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Ok I just called. I told her that Stormpay was not giving me my $3925 withdrawl so she diputed that amount. I should receive a conditional credit in a few days and some paperwork.
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kelvin
post Mar 5 2006, 10:09 PM
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QUOTE(mh67511 @ Feb 25 2006, 03:51 AM) [snapback]1340287[/snapback]

Ok I just called. I told her that Stormpay was not giving me my $3925 withdrawl so she diputed that amount. I should receive a conditional credit in a few days and some paperwork.


thanks for the update....

I am also on a temp chargeback .... still waiting for their investigation to complete.


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nyc17
post Mar 6 2006, 08:25 PM
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3 weeks and still counting for my chargeback of 3.5K... post-36326-1110185726.gif 1 of my friend has received his charged back of $10 though. Thougn I'm not sure if it's a temp chargeback...


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behsai
post Mar 7 2006, 11:11 AM
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Lets hope we all get our money back at the end hehe clapping7.gif
SP is really messing us all up, thanks to them our online venture are halt

I cant wait for the investigation period to time out, finger crossed


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