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Is Alertpay Still Safe?
jump
post Aug 16 2008, 05:10 AM
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is alertpay still safe? I haven't been here in awhile. Also can i send and receive money before i get verified?


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niyyie
post Aug 16 2008, 11:52 AM
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Alertpay is safe, and has always been safe, in my opinion.
About verification, this is what their FAQ says about that:

QUOTE
Verification of an AlertPay account is not necessary in order to, add or transfer funds. We believe verification increases the security of our network as we are able to verify and authenticate users. Although not necessary, verification is highly recommended.

In some cases as well when various transactions involve substantial amounts; our security center may ask some members to verify their AlertPay account in order to proceed with their transactions.


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carloso
post Oct 30 2008, 02:14 PM
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QUOTE (jump @ Aug 16 2008, 05:10 AM) *
is alertpay still safe? I haven't been here in awhile. Also can i send and receive money before i get verified?


DEFINITELY NOT! Be aware and very careful if you plan to use them.

Search the internet for late reviews about them, they lock accounts without any notice and without any reason lately. My account was locked without any reason and they don't answer any of my e-mails. I even tried to call them but they don't answer.

I don't have any idea about how to recoup my money. Does anyone know an institution where to fill in a complaint about them?
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alertpaychris
post Oct 30 2008, 06:46 PM
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QUOTE (carloso @ Oct 30 2008, 06:14 PM) *
DEFINITELY NOT! Be aware and very careful if you plan to use them.

Search the internet for late reviews about them, they lock accounts without any notice and without any reason lately. My account was locked without any reason and they don't answer any of my e-mails. I even tried to call them but they don't answer.

I don't have any idea about how to recoup my money. Does anyone know an institution where to fill in a complaint about them?


If you go looking for bad reviews of any institution, you'll find them. It's like going to a fruit stand on a hot summer day and complaining that there's a fruit fly zipping around. There's only one fly and thousands of pieces of fruit - does that mean that the fruit stand is corrupted?

As I've stated in the various threads that you've vented in, please simply send me a PM and I'll escalate your issue to the right department.
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carloso
post Nov 3 2008, 06:40 AM
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Later Edit: Chris provided a good and fast support, it seemed that some changes occurred in the alertpay's support dept. and my tickets were "lost".

Anyway, to answer your question jump, AlertPay could still be a good e-payment alternative if they will improve their support. Hopefully Chris will manage to resuscitate his department in the near future and things will get back on track.
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conqnaz
post Nov 4 2008, 03:38 AM
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I believe Alertpay will survive at least one more year.
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alertpaychris
post Nov 7 2008, 10:24 PM
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QUOTE (conqnaz @ Nov 4 2008, 06:38 AM) *
I believe Alertpay will survive at least one more year.


I believe AlertPay will survive a lot longer than that.
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bespoked
post Jun 29 2011, 09:58 AM
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Is Alertpay still safe? Lol stay way this guys are crooks and will find away to cheat you, google alertpay and find out for yourself. I really do not know why this company Alertpay is still in business. I have filed a complained with the Canadian Chamber of Commerce and waiting for their response. For people who do not know, this company is run by immigrants who migrated to Montreal from India so they are not "Canadians" per say and this explains their code of ethics and principles that are not even close to the business standards that is acceptable by North America. Before we opened an account with them we specifically sent an Email to them clearly informing them that we sell adult DVDs on our website and if that will be fine, they just responded by sending us a link to the categories that they support. We reviewed the categories carefully and found our category listed, we then registered. After making numerous sales we then tried withdrawing $400 from the $1,750 we made to date and upon doing so got an Email informing us that our account has been LIMITED and that a KYC is required (Know Your Customer) we then immediately provided all the requested additional information, 4 weeks later and no response we called them to voice our opinion, the lady we spoke to told us that they are having problems with their acquiring bank and we should be patient, we asked her how long it will take for the issue with their acquiring bank to be resolved and she responded by saying "Well I do not know, it might take a few weeks to a few months, but in the mean time you can still be receiving money from your customers" LMAO, imagine that nonsense, she has no idea when we will get our money but she wants us to keep sending our customers to their website to pay, we gave the female a piece of our mind and hung up the phone. Within 4 hours we got an Email that our account has been permanently compromised, below is the Email:
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Hello,
My name is Omar and I am contacting you on behalf of AlertPay's Security Department. After careful review of an audit conducted in your account, it has been identified that our Terms of Service have been violated. Due to your failure to comply with our policy and the high risk associated with your transactions, AlertPay has made the decision to sever its business relationship with you and terminate your account. As we wish you the best to your future endeavors, we remind you that your name and information has been added to the AlertPay watch list and future submissions of this information will be declined. There will be no appeals to this decision.

Thank you for your understanding.
Omar
"My Way to Pay"
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Can you imagine this *******s, you guys gave us the go ahead to sell Adult DVDs which was listed on the supported category obviously the lady got mad the way we abruptly hung up the phone on her and this was how they retaliated. Below is the Email:
Hello,
The funds in your account will be placed on a 180 day hold from today. Please contact us at that time and we will allow access to your account in order for you to withdraw the funds.

We appreciate your cooperation.
Omar
"My Way to Pay"
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On the 180th day we sent them an Email to remind them that they owe us money and got the response below:

Hello,
You may now access your AlertPay account and withdraw your remaining funds. Please note that we have applied a fine of $500.00 USD as you were found to be in violation of our User Agreement. For more information you may review section, "6.3 Monetary Penalties" of our User Agreement.

Thank you for understanding.

Regards,

Adeel
"My Way to Pay"
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Ladies and gentlemen we are still yet to receive a dime. These people think they are still in India and do whatever they want. At this point, we do not know what to do and have just called in a loss. Sad sad story. Beware of this company, I warn you.
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ChriszAlertPay
post Jun 30 2011, 09:00 AM
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Hi,

AlertPay started in 2004 and now has over 6 million members. Over the past few years we've been growing very rapidly with nearly 8000 new members joining us every day! With all these members our responsibilities to our clients is paramount and we must do everything possible to keep our members satisfied and their businesses running.

In order to do this we require all of our members to conform to our User Agreement which allows us to keep doing business and to keep providing financial services. When an individual goes against our User Agreement they are jeopardizing all our members and we must take the appropriate action.

We released your remaining funds a few days ago and have closed this matter as far as we are concerned.

Chris Z
Online Community Support
www.AlertPay.com


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